Support

Email support@healthytray.com for help using Healthy Tray, or for privacy questions and requests.

Never put patient information in an email: no patient names, medical record numbers or photos.

• The email address on your account.
• Your hospital, and whether you use the iPhone or iPad app, the Android app, or the website.
• The app build, found in the app under Account, in the “This build” card.
• What you did, what you expected, and what happened instead.

I cannot sign in

Choose “Forgot password?” on the sign-in screen. An account locks for a short time after repeated failed attempts, so wait and try again. If it still fails, ask your hospital’s administrator.

I need an account

Accounts are issued by your hospital’s administrator. There is no public sign-up.

The camera will not open

Allow camera access for Healthy Tray in your phone’s settings, then reopen the app.

Change my email or password

Open Account in the app and choose Change email or Change password.

1. Read the Privacy Policy.
2. To ask us to delete your account, follow Account deletion.